Senior Program Specialist - Riverside County, US, Child Services Division
Child and Family Services Division - Riverside, CA• Oversaw all departmental complaints as well as Ombudsman, Runaway/Abduction, Critical Incident, and participation in Grievance cases as it pertains to Child Services Division. • Supervised crisis intervention by social work staff as it pertained to child abuse and human trafficking. • Supervised the International Liaison Unit, Customer Relations and oversaw the review of foster care out of home investigation grievance process. • Trained and assigned cases to incoming social workers and MSW interns on investigative techniques and case management. • Analyzed new and revised legislation that govern social services programs to determine impact upon departmental operations and those of service provider contracts and interagency agreements. • Maintained professional relationship and open lines of communication within Department middle and upper management staff as well with community partners such as Consulates and Embassies/United States Immigration Services/International Services Agencies/Public Counsel/Anti Human Trafficking Task Force, District Attorney, and others. Represented the Department in Southern California County Committees.